Problem: Crashes or hangs

If IE crashes, the most likely problem is that there's a buggy add-on (Toolbar or Browser Helper Object). In order to verify and isolate the buggy add-on, follow these steps:

  1. Start IE in No Add-ons mode, either by right-clicking the Desktop icon, or clicking START | RUN and typing: iexplore.exe -extoff
  2. Determine if IE fails.
  3. If not, use Tools | Manage Add-ons to disable all browser extensions and toolbars.
  4. Restart IE and reenable browser extensions one-by-one.
  5. Once you've found a broken extension, contact the manufacturer and ask for an update.

(Reference: http://support.microsoft.com/?id=928426)

If IE still crashes on startup, and you've got Google Desktop installed, please ensure that you update to the latest version of Google Desktop.

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